:root{--bg: #f5f7fa;--surface: #ffffff;--surface-2: #f8fafc;--border: #e2e8f0;--border-strong: #cbd5e1;--text: #0f172a;--text-2: #334155;--muted: #556274;--primary: #1d4ed8;--primary-hover: #1e40af;--primary-soft: #eff4ff;--danger: #b91c1c;--danger-soft: #fef2f2;--success: #15803d;--success-soft: #f0fdf4;--warning: #a16207;--warning-soft: #fefce8;--info-soft: #eff6ff;--st-new-bg: #e0ecff;--st-new-fg: #1e40af;--st-progress-bg: #fff1d6;--st-progress-fg: #92400e;--st-hold-bg: #f3e8ff;--st-hold-fg: #6b21a8;--st-resolved-bg: #dcfce7;--st-resolved-fg: #166534;--st-closed-bg: #e5e7eb;--st-closed-fg: #374151;--radius: 10px;--radius-sm: 8px;--shadow: 0 1px 2px rgba(15, 23, 42, .05), 0 1px 3px rgba(15, 23, 42, .06);--shadow-lg: 0 10px 30px rgba(15, 23, 42, .15);--sidebar-w: 232px;--topbar-h: 60px;--tap: 44px;--font: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Noto Sans", "Helvetica Neue", Arial, sans-serif;--mono: ui-monospace, SFMono-Regular, Menlo, Consolas, 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.brand-name{font-weight:700;font-size:1.15rem}.auth-title{font-size:1.5rem;margin-bottom:6px}.auth-sub{color:var(--muted);margin-bottom:22px}.auth-footer{margin-top:16px;color:var(--muted)}.otp{display:flex;gap:8px;justify-content:space-between}.otp-box{width:100%;max-width:56px;height:60px!important;text-align:center;font-size:1.5rem!important;font-weight:700;padding:0!important;font-family:var(--mono)}.chips{display:flex;gap:8px;overflow-x:auto;padding-bottom:4px;scrollbar-width:thin}.chip{display:inline-flex;align-items:center;gap:8px;min-height:var(--tap);padding:0 16px;border-radius:999px;border:1px solid var(--border-strong);background:var(--surface);color:var(--text-2);font-weight:600;cursor:pointer;white-space:nowrap;flex-shrink:0}.chip:hover{border-color:var(--muted)}.chip.active{background:var(--primary);border-color:var(--primary);color:#fff}.chip-count{min-width:26px;padding:1px 8px;border-radius:999px;background:var(--surface-2);color:var(--text-2);font-size:.85rem;text-align:center}.chip.active .chip-count{background:#ffffff38;color:#fff}.toolbar{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.search{flex:1;min-width:240px;position:relative;display:flex;align-items:center}.search>svg{position:absolute;left:12px;color:var(--muted);pointer-events:none}.search input{padding-left:40px;padding-right:40px}.search .icon-btn{position:absolute;right:6px}.search input::-webkit-search-cancel-button{display:none}.filters{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:14px;padding:16px}.table-wrap{overflow-x:auto}.card.table-wrap{padding:0}.table{width:100%;border-collapse:collapse;font-size:.95rem}.table th{text-align:left;font-weight:600;color:var(--muted);font-size:.85rem;padding:12px 14px;border-bottom:1px solid var(--border);background:var(--surface-2);white-space:nowrap}.table td{padding:12px 14px;border-bottom:1px solid var(--border);vertical-align:top}.table tbody tr:last-child td{border-bottom:none}.table .num{text-align:right}.table .actions{text-align:right;white-space:nowrap}.tickets-table tr.clickable{cursor:pointer}.tickets-table tr.clickable:hover td{background:#f8faff}.tickets-table tr.unread td{font-weight:650}.tickets-table tr:not(.unread) .ref{padding-left:17px}.ref{font-weight:700;color:var(--primary);text-decoration:none;font-variant-numeric:tabular-nums;white-space:nowrap}.ref:hover{text-decoration:underline}.caller{display:flex;flex-direction:column}.summary-cell{max-width:420px}.summary{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.tickets-table tr:not(.unread) .summary{color:var(--text-2)}.assigned-cell{display:flex;flex-direction:column}.assigned-cell .dept{font-weight:600}.row-inactive 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span{display:inline-flex;align-items:center;gap:4px}.pager{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;margin-top:14px}.pager-btns{display:flex;align-items:center;gap:10px}.pager-num{color:var(--muted);white-space:nowrap}.back-link{align-self:flex-start;padding-left:0;min-height:40px}.ticket-head{display:flex;flex-direction:column;gap:12px}.ticket-head-top{display:flex;align-items:center;gap:14px;flex-wrap:wrap}.ticket-ref{font-size:1.7rem;font-variant-numeric:tabular-nums}.ticket-head-meta{display:flex;align-items:center;gap:12px 20px;flex-wrap:wrap}.caller-name{display:inline-flex;align-items:center;gap:8px;font-size:1.1rem;font-weight:600}.btn-call{font-variant-numeric:tabular-nums}.ticket-facts{display:flex;flex-wrap:wrap;gap:8px 20px;font-size:.95rem}.ticket-facts span{display:inline-flex;align-items:center;gap:6px}.ticket-grid{display:grid;grid-template-columns:minmax(0,1fr) 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